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Content: Control my expenses

Control my expenses.


 

Optimize my costs

Keep an eye on My Account > Usage for current consumption.
Check also the subscriptions, the options for subscriptions and PrePay offers we offer to make sure you have the most suitable for you.
Check if your phone is compatible with WiFi-Calling.

Premium SMS are a good method to pay specific services via your mobile phone.
However, if you want to avoid costly misuses, you may want to block them.
You can block premium and adult services by sending an SMS with BLOCK ALL to 5155.
iOS > 7


Android

To block adult services only send BLOCK ADULT to 5155.
iOS > 7

Android

Please note:

  • This only blocks the services billed via Salt
  • If you send BLOCK ALL, you will no longer be able to use your phone to pay for certain services (i.e. Selecta, parking tickets, etc.).

With a subscription that includes data abroad (you have unlimited national data included, no need to worry).
With Plus Basic / Start once you have used up your included bundle, you will be guided to a page offering additional bundles, valid until the end of the billing period for moderate prices:

  • 200 MB: CHF 9.95
  • 1 GB: CHF 19.95
  • 5 GB: CHF 29.95
  • Additionally for Plus Young: continue surfing for free, but with reduced speed (56 kbit/s download).

Check your detailed bill on My Account > bill for the premium service's short number,
then go to Search for short numbers

Limit roaming costs

You will be redirected to a dedicated webpage offering you to choose a roaming data package at a fixed price if you want to continue surfing or to stay blocked.

Go World is sufficient to get low roaming prices for all your travels worldwide except in Vietnam, Maldives, Cuba, Seychelles and via satellites.
Click here for more details.

It's never too late!
You can activate Go World wherever you are.
Just go to My Account > Set up or send an SMS to 5155 with:

Check the subscriptions, the options for subscriptions and PrePay offers we offer to make sure you have the most suitable for your roaming needs. And check if your phone is compatible with WiFi-Calling to avoid roaming costs completely.

In addition to disabling «data roaming», we recommend disabling «mobile data» in general.
On the Samsung S7 for example, the «smart network switch» function must also be turned off. Some Android devices also feature a «data saver» function, which the user must activate.
To prevent any further risk, the following functions should also be deactivated:
Wi-Fi Assist (iPhone) and download booster (Samsung).

With a Plus Europe / Plus World subscription or a Go Europe / Go World option you have full cost control.
If you run out of data, you will be guided to a page offering additional bundles, valid until the end of your billing period for moderate prices.
See Go & Roaming.
Without one of these subscriptions or options you will pay up to 15.-/MB, depending on the zone you are in. See tarrifs details here.

Receiving messages and calling your Voicemail with Salt domestic network is free.
Abroad:

  • Receiving messages is charged twice, once as an incoming roaming call and once as an outgoing roaming call
  • Calling your Voicemail is charged as an outgoing roaming call
See «How do I deactivate my Voicemail and reactivate it again?» here

My consumption

It refreshes on the 10th of every month (date of your bill).
If you're a Business customer it refreshes on the 1st of every month.
You will receive an offer to purchase an additional bundle to keep you surfing if you need it before these dates.

Additional Services

Any copy of a document (except bill copies) costs CHF 9.95.
For bill copies, see section:
Are there any fees associated with invoicing?

The cost of a new SIM card is CHF 49.-

eBills and bills delivered by e-mail are FREE.
Paper bills delivered monthly by post costs:

  • CHF 2.-/month for summary bills
  • o CHF 5.-/month for detailed bills
An additional copy of the bill costs:
  • CHF 4.95* when sent by e-mail.
  • CHF 9.95* when sent by post.
Copy of the account statement/account summary with invoice and payment details (dates, amounts, methods, etc.) costs CHF 9.95*
*This fee is charged to cover the administrative fees. You can access My Account > Bills and get your invoices and payment details for free.

If you don’t pay your bill by the due date:

  • After a certain period of time, you will receive reminders. Each reminder will cost you 30.-
  • If payment is still not received, at some point, your line will be suspended. That costs 50.-
  • Note that even if your line is suspended we may send you reminders. Each reminder will cost you an additional 30.-

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