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Content: How to get and pay your bill

How you get & pay your bill.

There are many ways to receive and pay your bill.

 

How you get your bill.

The best way to get your bill is via email or e-bill. To change the way you receive your bills, go to your profile in My Account and click on «Change bill delivery»..

 

Every month, we send you an email for the bill period just ended. This will give you the total amount due, the due date for payment and payment instructions. The email has a PDF of the detailed bill attached.

You can also find the PDF of your latest bills 24/7 in My Account.

If you would like to receive your bill by email, please call us on 0800 700 700.

If you have a PostFinance or Swiss bank account you can register for e-bill to view and print your bills 24/7 from the comfort of your home or, if you're on the move, wherever suits you.

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How do e-bills work?

Go to www.e-bill.ch or watch this video.

To set-up e-bill

1. Log in

Log in to your e-banking or e-finance account.

2. Activation

Activate the e-bill function.

3. Registration

Add Salt Mobile to your list of suppliers.

If you already have e-bill, you just need to add Salt Mobile to your list of suppliers.

If you would prefer to receive your bill by post, we totally understand.

Unfortunately, we will charge you for sending your bill by post because of the cost of paper and postage:

  • CHF 2.–/month for summary bills
  • CHF 5.–/month for detailed bills

Opting to receive your bill by email or e-bill will save money and paper.

 

 


 

How to pay your bill.

The best way to pay your bill is direct debit or e-bill.

 

Direct debit is the most efficient and straightforward way to pay your bill. Even better, this service is free. Each month the amount due is automatically paid and you don't have to worry about it. You can set up a direct debit on either your bank or PostFinance account.

And you're still in control; you can check payments at any time. If you don't agree with a payment you have 30 days to contest it. Direct debit can also be easily cancelled if you change your mind.

Please note: if a PostFinance direct debit payment is rejected it causes us extra work so we have to charge you CHF 30.–.

To set up direct debit

Print out the authorisation form, fill it in and send it to the address provided on the form.

View your detailed bill in your e-banking system and then pay it online 24/7 from the comfort of your home or, if you're on the move, wherever suits you. With e-bill, you just:

  • Log in to your e-banking/e-finance account.
  • Click on the e-bill to open it.
  • Select the account to pay your bill from.
  • Authorise payment and specify the payment date.

How do e-bills work?

Go to www.e-bill.ch

To set-up e-bill

1. Log in

Log in to your e-banking or e-finance account.

2. Activation

Activate the e-bill function.

3. Registration

Add Salt Mobile to your list of suppliers.

If you have e-bill already, you just need to add Salt Mobile to the list of suppliers

You can pay your bill by credit card at any time from My Account or you can call us and make the payment over the phone.

Re-activate your account

Paying by credit card is the fastest way to re-activate your account if it's been suspended.

  1. Prepare your credit card
  2. go to My Account - Bills
  3. click on "pay now"
  4. tick "choose a new payment method"
  5. select your type of credit card in "payment method"
  6. enter your credit card details
  7. follow the payment process

Your bill will be paid immediately.

 

You'll be able to make calls as soon as the payment is validated. An administrative fee will be added to your next bill.

Log in to your e-banking or e-finance portal and copy and paste this information from the orange payment slip on your PDF bill to make your payment:

Reference: 0000000000000000000XXXXXXXC (this is an example). The reference number is unique to you and can be used for all bill payments.
Postal account: 01-05292-2
Payable to: UBS AG 6300 Zug
In favour of: Salt Mobile SA, CH-1020 Renens 1

Please note:
Overdue bills: Your most recent bill will provide the total amount due and your BVR payment slip will not specify a payment amount (see example in «your bill explained»). Payments made by BVR will be applied to the longest outstanding overdue amount.
Previous bills: The account details on bills issued prior to 1 October 2015 remain valid.

Each bank has a slightly different payment procedure. Instruction guides for the major financial institutions are set out below for your reference. Banks may change their procedures and so we cannot guarantee the content.

UBS

  • Select 'payments' and then enter 'single payment';
  • In the new input screen enter Salt Mobile account number 01-05292-2;
  • Select Salt Mobile SA;
  • Enter the required information shown on the top of right of the bill, namely:
    • amount, due date, currency
    • reference number
  • Press 'next' and 'submit'

Credit Suisse

  • Select 'payments' and then enter 'payment' and 'single payment';
  • Select the orange BVR
  • In the BVR input screen, fill in the required information as provided on the top right hand side of your Salt bill, namely:
    • account: 01-05292-2;
    • amount, due date, currency
    • reference number
  • Press 'next' and 'submit'

PostFinance

  • Select 'payments'
  • Select 'domestic'
  • Fill in the required information as provided on the top right hand side of your Salt bill, namely:
    • recipient's account: 01-05292-2;
    • amount, due date, currency
    • reference number
  • Press 'send'

Payments can be made in any Swiss Post office.

This payment method is only available if you received your bill by post. You should use the attached orange payment slip and hand it in at the counter with your payment. The receipt will be stamped and you should retain it as proof of payment.

If you received your bill by email, you should use one of our other payment methods (i.e.: by credit card, by e-banking, in a Salt Store).

Please note that surcharge fees apply for post office payments, and these will appear on your next bill.

The surcharge fees are the following:

AmountCost

up to CHF 50.–

CHF 0.972 VAT incl.

up to CHF 100.–

CHF 1.296 VAT incl.

up to CHF 1000.–

CHF 1.890 VAT incl.

up to CHF 10'000.–

CHF 3.186 VAT incl.

for every subsequent CHF 10'000.–

CHF 0.972 VAT incl.

Payments can be made in any of our Salt Stores.

You may pay in cash, or with a bank debit card or credit card. Simply give your phone number to a member of the Salt Store team who will credit your payment directly to your account.

You will be given a receipt. You should keep this as proof of payment.