Our fibre technology is based on a symmetrical offer, i.e. that the up- and download speeds are identical.

At the moment, we cannot offer a bridge mode.
In general, the bridge mode is required when the customer wants to connect a firewall or a router to the Fiber Box.

No, it is not possible to add a TV option to the Pro Office subscription. Please subscribe to Salt Home or consult the answer to the following questions: How can I get TV with Pro Office?

Yes, you can set up two Wi-Fi networks, one for your company and another one for the Wi-Fi guest access.

Yes, you can connect your printer to the Fiber Box via LAN or Wi-Fi. Then all devices can print using this printer.

Yes, you can connect a USB stick or an external hard drive to the box. The NAS functions as well as the media server can be used to share the data in your network. In addition to that, the box features DLNA functions to share music, videos and multimedia content in your network.

Yes, you can connect your alarm system to the Fiber Box via LAN or Wi-Fi.

At the moment, we cannot offer a bridge mode.

Yes, you can connect your payment terminal to the Fiber Box via LAN or Wi-Fi.

The Fiber Box includes parental safety features, which you can use to specify who (devices) may access the internet at a given time.

You can contact your Pro Office advisor with any questions that you might have regarding your subscription. They will gladly help you. Should they be unable to provide you with a suitable answer, they will then do some research and get back to you as soon as possible.

Yes, you can use DynDNS with the Fiber Box, but you need to order the fixed IPv4 address option to use it properly.

If you have installed a VPN software on your devices, the Fiber Box allows passthrough functions.
It is impossible to set up a VPN in the Fiber Box.

Yes, the equipment can be delivered to a different address than your billing address. When processing an order, check the “Deliver the order to another address” box and enter your desired delivery address.

Our Pro Office service features «Plug and Play» and our Pro Onboarding team will accompany you at every step of the installation. However, we also offer an «on-site installation» option through one of our technicians. This option costs CHF 199.95 excl. VAT (CHF 215.35 incl. VAT).

No, this option is not available yet.

The Fiber Box already includes a 5 port switch. If you want to connect more than 5 devices, you can use a switch to extend the coverage of a cable connection.

IPv6 is provided to all customers.
We can also provide you with an IPv4 address if you order the paid option.
However, we cannot provide more than one IPv4 address.

No, the extender improves Wi-Fi coverage, but not DECT coverage.

Thanks to the performance of the fibre connection, you can receive TV without any problem.
In contrast to Salt Home, our Pro Office offer does not include Apple TV nor the Salt TV service. However, you can add a Zattoo or CANAL+ option to your Salt Mobile subscription and thus enjoy the benefits of a TV service.
Smart TVs can be connected directly to the internet, either via a LAN connection or simply via Wi-Fi. Depending on the brand and model of the TV, they might use the operating systems Android TV, LG webOS or Tizen. You can then download and use apps such as Zattoo, myCanal, Netflix or Disney+.
The most common streaming devices available on the market are: Chromecast by Google, Apple TV 4K, the Amazon Fire TV Stick and the Mi TV Stick. These can also be used to watch TV.

To reach the maximum speed, the following conditions must be met:

• cable connection via LAN (Wi-Fi only offers limited speed)
• use of the 10 Gbit/s port on the Fiber Box
• use of a device that supports a speed of 10 Gbit/s.
  If all these conditions are met, you can reach a speed between 7 and 8 Gbit/s in both directions. The reason 10 Gbit/s is so popular is that a large number of devices can be connected to the internet without any reductions in speed instead of only connecting one single device that can reach the maximum speed of 10 Gbit/s.

It can take up to 7 weeks if you do not already have an OTO outlet.
Otherwise, activation will require between 3 and 20 days.

Only one. Even if you have two OTO ports, we can only activate one Pro Office subscription per address.

The Wi-Fi box included covers up to 150 m². If you have several floors, we recommend that you place a Wi-Fi box on every floor. These are available as paid options.

Fixed IP addresses cannot be transferred from one operator to another. This means that it will change.

The Pro Office service only works with the Fiber Box. You need to exchange your hardware to guarantee proper functioning of Pro Office.

Pro Office is based on a FTTH fibre infrastructure. Our service level is of the «best effort» type and is designed for micro and small enterprises.

The Pro Office products do not support multi-site functions. We are not able to connect your different office locations. If, however, you have different addresses, we can offer you three different subscriptions that are completely independent from each other.

The firewall of your Fiber Box X6 has a standard setting which ensures a first protection level of your local network. The firewall of the Fiber Box is set to «Medium» by default. You can choose between three levels in the settings.

With a Wi-Fi Box extender, you can improve the coverage of your existing Wi-Fi network, with every single parameter such as network name / key remaining completely identical.
When placing your Wi-Fi Box extender at a suitable location, it will optimise the reception and quality of your Wi-Fi network for all your connected devices.

The Wi-Fi Box (black) model is included. Normally, it is charged with CHF 74.23 excl. VAT (CHF 79.95 incl. VAT). The first device is included free of charge in your Pro Office subscription.

The Fiber Box offers a multitude of functions such as a URL filter, DMZ, DHCP, port forwarding, port triggering, MAC filter, etc.

No, the Fiber Box comes with a basic firewall with 3 protection levels.