Thinking of cancelling your contract?
Check your custom offer before you decide.
We’re sorry to see you're thinking of leaving — because you matter to us.
More for less: smart prices, strong service, and award-winning quality, recognized year after year by Connect for our network and service excellence.
Before you go, have you checked your exclusive loyalty offer? It’s our way of saying thank you and it’s ready for you now. Just give us a quick call at 0800 780 100 (it's free).
Still thinking of leaving? No worries, we’ll make it simple. Call us or send a cancellation request, and we’ll take care of everything, including your number transfer if needed.
Get in touch with us
Our awards say it all.
Enjoy great prices without compromising the quality.
The 2025 result marks the highest test score Salt has ever achieved.
99.9% coverage of the swiss population.
Salt ranked Best Universal Provider for Residential and SME customers.
Salt achieved the highest scores among all fixed internet providers.
Frequently asked questions
Can I cancel my Salt subscription before the end of the contract?
Yes, it’s possible — but early termination fees may apply depending on your contract type. We recommend calling us at 0800 780 100 (free of charge) to discuss your options and check if a personalized offer might better meet your needs.
How can I cancel my Salt subscription by email?
To cancel by email, please send a written request with your personal details (name, phone number, and customer number) to our Customer Care. However, the fastest way to cancel, and to receive guidance or an exclusive loyalty offer, is to call our free hotline at 0800 780 100.
What is the Salt notice period for cancellations?
Salt contracts typically require a 60-day notice period before the end of the minimum contract duration. The exact terms may vary depending on your subscription, so we recommend checking your contract details in My Account or contacting us directly.