Help Mobile Join Salt Mobile

New customer

New customer

What is the best subscription for me ?

You will find all the information here. For personal consultancy go to one of our stores

What is required to subscribe ?

You will need 1 official document proving your identity and a secondary one with your photo.

  • Prepay: you have to be 16 years old
  • Postpay: you have to be 18 years old
  • Otherwise bring an adult with you.
I have an order pending, when will I recieve it ?

Check your order status on My Account > Orders

Number transfer

How do I transfer my number to Salt?

You don't need to change your number when you switch operator. When you sign your new contract with Salt, you can fill in a power of attorney and we will handle everything for you. You can submit a request to transfer your number to Salt up to 365 days before the end of your contract with your current provider.

After you've requested the transfer of your number to LIDL Connect, you can continue to use your current SIM card, until the transfer has been executed. And this, independently of the type of subscription or price plan you have.

During the number transfer process, you will receive several SMS messages from us on the number that will be transferred (i.e. on your current SIM card) informing you on the transfer status.

Remember to keep your new Salt SIM card close at hand to be able to insert it into your mobile phone as soon as the transfer is finalized. We will inform you on the transfer date by SMS, however, without exact time indication. Therefore, we recommend you wait until your current provider has stopped the service before you change your SIM card.

If your current price plan is a subscription, all data on the transfer request must correspond exactly to the information on the contract with your current operator. Otherwise, we will have to ask you (by email or letter as well as by SMS) to correct the wrong information, which could delay the number porting.

Should you receive a SMS on this matter without the corresponding email or mail, please verify your "spam" folder.

If you have a prepaid price plan with your current operator, simply confirm your transfer request by sending "YES" to the short number 499.