What is an eSIM?

An eSIM is a built-in digital SIM that eliminates the need for a physical SIM card. Integrated directly into devices like smartphones, tablets, smartwatches, and IoT gadgets, it enables users to activate and switch between mobile carriers seamlessly, offering greater flexibility and convenience.

Choose your preferred SIM type for your plan.

With Salt Mobile, you have the flexibility to choose between a physical SIM or an eSIM, offering you a seamless mobile experience. Having an eSIM gives you, for example, the possibility to use two phone numbers on the same smartphone and effortlessly switch between your professional and personal lines. When you use an eSIM, you dont have to worry about inserting or removing your SIM card, and it is even more secure as you can remotely deactivate it in case of losing it or being stolen.

Why choose an eSIM?

Flexibility

Use two numbers on one smartphone and switch easily between work and personal lines.

Simplicity.

Enjoy fast activation after you receive your eSIM voucher via post – get connected instantly!

Sustainability

Reduces environmental impact by eliminating the need for plastic SIM cards.

How to activate?

After you receive your eSIM voucher with your eSIM QR code via post, ensure that your device has an active internet connection. You can connect via Wi-Fi or use mobile data if a Nano SIM is still active in your device. This internet access is essential for downloading the eSIM profile onto your device. If you are switching from a Salt Nano SIM to a Salt eSIM, remember to remove the deactivated Nano SIM. Keeping the inactive Nano SIM in the device may cause your device to attempt to connect to the Salt network using the deactivated SIM, which will not work. The activated eSIM can be downloaded over a Wi-Fi network for a seamless set-up.

Most asked questions.

Do I need a SIM PIN for my eSIM?

By default, the SIM PIN is deactivated on the eSIM. However, it can be reactivated if necessary. You will find the PIN on the eSIM profile voucher. You can activate the PIN in the device settings. The PIN can be changed after you have entered it for the first time.

How do I sell or give away an eSIM device?

If you wish to sell or give away an eSIM device, reset all the device settings. This will delete the eSIM profile.

Open the settings on your device.
Select “General” > “Reset” and click “Delete settings & contents”.

Can I swap from an existing physical SIM card to an eSIM?

Yes, it is easy to switch to an eSIM as long as your device supports the eSIM function. You can keep your current telephone number. You can get an eSIM in all our Salt Stores for the price of CHF 59.-

How do I use the dual SIM function on Apple devices with an eSIM?

For information about how to use the dual SIM function on the iPhone XR/XS/XS Max/11/11Pro/11ProMax contact Apple.

How does WhatsApp work with the eSIM or dual SIM function?

WhatsApp works in the same way with the eSIM as it does with a conventional SIM card. However, if WhatsApp is used with a dual SIM, you can only register and use one telephone number for WhatsApp on the device.

Is Mobile ID available with an eSIM?

Mobile ID is currently not available with an eSIM.

Is eSIM also available for prepaid?

Yes, eSIM is available in the same way as the physical SIM card for prepaid customers of Salt.

How to activate your eSIM on iPhone ?

1. Go to "Settings"

2. Select "Mobile Data"

3. Tap "Add Data Plan"

4. Scan the QR code on the Salt eSIM voucher

5. Tap "Add Data Plan"

6. Tap "OK" on Uncertified Data Plan message*

For more information, see the Apple instructions

How to activate your eSIM on Samsung phones ?

1. Go to settings and then connections

2. Tap on SIM card manager

3. Select add mobile plan

4. Your Galaxy S20/S20+/S20 Ultra will then automatically sear for an active network plan

5. Go at the bottom of the page 'Other ways to add plans' and choose " Add using QR code"

6. Position the QR code within the guided lines to scan it

7. Once the Salt plan has been detected, tap on Add

8. When your plan has registered, select OK to turn on the plan

9. Once you have activated your eSIM, you can view it in SIM card manager