Care & Insurance Serenity

Serenity: our best way to protect your smartphone


Cybersecurity for your device, reimbursement of up to two reminder fees and compensation of up to CHF 250.– in data roaming fees for only 4.95/month. First month for free.

Total Peace of Mind for Your Mobile Life
 

 A forgotten phone bill, a stolen phone, a hacked account—Serenity helps you handle life’s digital mishaps without added stress.

Get reimbursed for up to two reminder fees per year and stay protected against online threats. Travel with peace of mind: Serenity covers unexpected data roaming fees up to CHF 250.–. And it also protects your smartphone and personal data in case of theft or cyberattack.

Wherever you are, whatever happens—we’ve got your back. Protect your mobile life today with Serenity.

Why Serenity is the Best Way to Protect Your Smartphone?
 

Secure web browsing thanks to our Mobile Security option.
 

Reimbursement of up to two reminder fees within your 24-month contract.
 

Compensation of up to CHF 250.– in data roaming fees.
 

Peace of mind for only 4.95/month. First month for free.

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How does Serenity protect you?
 

For CHF 4.95 per month (or an additional CHF 1.– more than Mobile Security alone), you get the best way to protect your smartphone while traveling, browsing, or managing unexpected charges. Discover the services of a guardian angel who will protect you from nasty surprises on your bill – giving you real peace of mind!

*Thanks to the Serenity option your reminder fees will be reimbursed twice within your 24-month contract duration and up to CHF 250.– for high data usage and unintended data usage on foreign networks (roaming) incurring out-of-bundle charges.

How does it work?
 

1

Subscribe to the Serenity option in a Salt Store or on My Account. Only CHF 4.95/month – first month for free.

2

If you forget to pay your smartphone bill on time or have unintended out-of-bundle usage, call Salt's customer service to use your option.

3

Thanks to the Serenity option, your bill will be adjusted according to the defined conditions.

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Keep & Care
The best insurance protection for your device
 

Device insurance
Device insurance

Salt Keep & Care with AXA insurance keeps your phone protected. It covers repairs, fraudulent call charges, and even device replacement. Stay worry-free, no matter what happens.

LEARN HOW IT WORKS

Is Serenity really the ideal way to protect a smartphone? 
Frequently Asked Questions
 

Why is Serenity the ideal way to protect your smartphone?

It combines cybersecurity, financial protection, and peace of mind—all in one option for CHF 4.95/month.
 

What’s the difference between Serenity and the Mobile Security app?

The Mobile Security app protects your smartphone from viruses, malware, and online threats. Serenity is our best way to protect your smartphone with financial and digital safeguards, while the Mobile Security app focuses solely on cyber threats.
 

Is Serenity only for Salt customers?

Yes, Serenity is an exclusive service for Salt mobile customers. You need an active Salt subscription to benefit from its coverage.
 

Is Serenity active immediately after I subscribe?

Yes, Serenity is activated as soon as your subscription is confirmed. You’ll receive a confirmation SMS or email, and coverage starts right away.
 

What types of cyberattacks are covered by Serenity?

As our best way to protect your smartphone, Serenity shields you against phishing, identity theft, and unauthorized access.
 

What exactly is covered if my phone is stolen?

Serenity provides support for recovering your mobile identity and protecting your personal data. It does not cover the cost of replacing your device, but helps secure your digital life after theft.
 

Is Serenity the ideal way to protect my smartphone while traveling?

Yes. With coverage for unexpected roaming fees and identity protection abroad, Serenity is our best way to protect your smartphone on the go.
 

How do I get reimbursed for reminder or roaming fees?

Simply contact Salt Customer Service and provide the required documents. If your case meets the conditions, reimbursement is processed directly on your next bill.