TV

General

Where can I watch Salt TV?

There are several possibilities to watch Salt TV:

On the Apple TV, via the Salt.tv app
On mobile devices, via the Salt.tv app available in the App Store (for iOS devices) or the Play Store (for android devices)
On the web, with the following compatible browsers: Chrome, Edge (Anaheim), Safari, Firefox, Samsung Internet

Can I create a list of favourite channels and change the channels order?

Yes, you can create a favourite channels list directly in your Salt TV app on your Apple TV.

Proceed as follows:

In the “Settings” menu, select “Manage channel list”.
Choose your favourite channels in the order you want them to be displayed.
To change the order, click the “top/bottom” arrows displayed next to the star.

You can then find your favourite channels in the “Channels” menu in the new category “My favourite channels”.

How do I change the password for Salt TV or Salt Video?

The password for the Salt.tv and Salt.video services is identical. You can change it directly in My Account.

Click on "Change the Salt TV credentials".
Enter your new password twice.
Click on "Validate".

Your password is changed for both services.

Which TV channels are included in the Salt TV packages?

The complete list of included channels in the different packages can be viewed on this page. You can filter by language (14 different languages), channel genre (music, kids, sports, documentaries, etc.), resolution and replay function.

Optional Sky (Sky Sport, Sky Show) and international (Spanish, Portuguese, Russian, Serbian, Bosnian, Turkish, Albanian and English Club TV) packages are also available. You can view the prices of all optional packages here.

How can I activate a TV option?

The easiest way to activate TV options is directly on your Apple TV in the Salt TV app:

Go to the TV Shop section from the main menu.
Add the TV package of your choice.

You can also activate an option using the online form.

The selected option will be activated after you finalised your order.

Note: it may take up to two working days for your order to be processed and your new TV option to be activated.

Tip
You can also access this form from your customer account.
Go to my.salt.ch → Subscriptions → TV → ACTIVATE A PREMIUM OPTION

How can I deactivate optional TV packages?

If you no longer wish to benefit from any of the following optional TV packages:

Canal+,
Sky,
Deutsch Exklusiv,
any International language TV package,
or 7-day replay option,

fill out this form with your contract details and select the TV package you would like to deactivate.

I have no signal on one or more channels

It is likely that one or more channels may be temporarily interrupted due to technical issues concerning satellite signals.

If the problem persists, contact us at 0800 700 500.

APPLE TV

Installation

Apple and Salt TV

How do I connect my Apple TV to Wi-Fi?

Go to Settings → Network → Wi-Fi.
Choose the name of a compatible Wi-Fi network to join.
- If asked, enter your Wi-Fi password.

How do I install my Apple TV 4K?

Plug your Apple TV 4K into a power source and connect it to your TV using an HDMI cable. To watch 4K HDR movies on an Apple 4K TV, make sure you're using an HDMI 2.0 or newer cable and that your TV supports 4K, HDR, or both. Turn on your TV and select the HDMI input to which your Apple TV is connected.

You can also connect your Apple TV to your router using an Ethernet cable during the configuration process.

Click here to access Apple's support pages.

How do I pair my Salt TV infrared remote with my TV?

Your remote is pre-configured for your Apple TV.
If you own a Samsung TV, it should already work with your remote.
Otherwise, please follow these steps:

Make sure you have the latest version of the Salt TV application (you can download it from the App Store or Google Play). The remote control only works with version 2.1946.1 or higher of the Salt TV app.

First remove the protective plastic cover from the batteries of the remote control.
Your remote control should already work if you have a Samsung TV; if not, follow the instructions below.
Press and hold the Menu and OK button simultaneously until the red LED above the Menu button lights up.
Now point the remote control at your TV and press the P^ button until the volume menu appears on your TV screen.
Check that the VOL+ and VOL- buttons work so that you can adjust the volume of your TV. If this is the case, press the OK button and the setup is complete.

Otherwise, return to step 3.

You can also watch our Video Tutorial.

How to use

Apple and Salt TV

Do I need an Apple account to set up the Apple TV 4K?

An Apple ID is not required to access the Salt.tv app (if you are properly connected to your Fiber Box).

However, it is required to download other applications on your Apple TV 4K. To create an Apple account, go to this page.

Where can I find the complete Apple TV 4K user guide?

On Apple's support site, you will find the Apple TV User Guide.

The Salt.tv icon does not appear on the Apple TV Home screen

In this case, it is possible that your Salt.tv is not correctly configured. Please follow our update and installation process on http://fiber.salt.ch/tv-update.

Configuration

Can I create a list of favourite channels and change the channels order?

Yes, you can create a favourite channels list directly in your Salt TV app on your Apple TV.

Proceed as follows:

In the “Settings” menu, select “Manage channel list”.
Choose your favourite channels in the order you want them to be displayed.
To change the order, click the “top/bottom” arrows displayed next to the star.

You can then find your favourite channels in the “Channels” menu in the new category “My favourite channels”.

How do I change the password for Salt TV or Salt Video?

The password for the Salt.tv and Salt.video services is identical. You can change it directly in My Account.

Click on "Change the Salt TV credentials".
Enter your new password twice.
Click on "Validate".

Your password is changed for both services.

How do I use my Salt TV infrared remote control?

Follow the instructions in the video tutorial.

Other

Can I purchase an additional Apple TV 4K?

Yes, you can order an additional Apple TV 4K via our online form.

Please note that an additional Apple TV, or a later addition to your Salt Home subscription, will be charged at CHF 187.95 per Apple TV 4K.

How will I be charged for the Apple TV+ VOD service?

Billing for the Apple TV+ VOD service is handled directly between you and Apple using the payment method you set up when you created your Apple ID. Generally, the payment method is a credit card.

SALT TV

TV bundles and VOD

General information

Which TV channels are included in the Salt TV packages?

How can I activate a TV option?

The easiest way to activate TV options is directly on your Apple TV in the Salt TV app:

Go to the TV Shop section from the main menu.
Add the TV package of your choice.

You can also activate an option using the online form.

The selected option will be activated after you finalised your order.

Note: it may take up to two working days for your order to be processed and your new TV option to be activated.

Tip
You can also access this form from your customer account.
Go to my.salt.ch → Subscriptions → TV → ACTIVATE A PREMIUM OPTION

How can I deactivate optional TV packages?

If you no longer wish to benefit from any of the following optional TV packages:

Canal+,
Sky,
Deutsch Exklusiv,
any International language TV package,
or 7-day replay option,

fill out this form with your contract details and select the TV package you would like to deactivate.

How will I be charged for the Apple TV+ VOD service?

Billing for the Apple TV+ VOD service is handled directly between you and Apple using the payment method you set up when you created your Apple ID. Generally, the payment method is a credit card.

How long is my rented content available?

You have 30 days to start viewing the rented content, after which it will be removed from your library. Once you start viewing the content, it will remain available for 48 hours before being removed from your library.

How do I rent a movie?

On your Apple TV, you can access the movie rental service via the main menu by selecting Salt Video.
Once in the Salt Video section, choose the content you are interested in.
At this point, you will be redirected to the Apple TV+ service. If you have a valid Apple ID, you can purchase your content directly from the page, otherwise we invite you to create an Apple ID. See I don't have an Apple ID; how can I use the new service?
It is possible that the first time you use it, an identification by SMS will be required. In this case, simply enter on your Apple TV the 6-digit code that you will receive by SMS.

I don't have an Apple ID; how can I use the new service?

The first step is to create an Apple ID:

Go to https://tv.apple.com/.
Select the language and click on "Sign in".
Select "Create New Apple ID" and accept the terms and conditions and privacy policy.
Enter your personal data and validate the request with the activation code received by email.
Add a payment method (valid credit card).
Click on "Later" when prompted to create an Apple TV+ subscription.
That's it, your Apple ID is now created.

The second step is to validate your account:

Go to https://appleid.apple.com.
Log in with the Apple ID created in the first phase.
Enter the 6-digit validation code sent by email.
Confirm your credit card security code.
Enter your mobile phone number to activate two-factor identification.
Enter the 6-digit code received by SMS.
Read the legal notice and click on "Continue".

That's it, your Apple ID is now validated and you can access VOD content via your Salt TV app.

I have a problem watching VOD content, what should I do?

After each of the following steps, verify if you can watch the content.
Check for an Apple service interruption on the System Status page (https://www.apple.com/support/systemstatus/). If there are service interruptions, please view the content later.
If you are unable to log in with your Apple ID, you can reset your password by following these instructions: https://support.apple.com/en-us/HT201487.
Check if Salt.tv is working properly by following the instructions in the answer to the question I have a problem with my Salt.tv, what should I do?
If other people use your Apple TV+ subscription, make sure you do not exceed the multi-device limit (https://support.apple.com/en-us/HT210074).

Is the service available on iPhone, Android and web?

The service is available on Apple TV, iPhone and iPad. It is not available on Android devices.

How do I access the myCANAL content?

After subscribing, you will receive a letter from CANAL+ with your subscriber number, inviting you to activate your myCANAL account. Find out how to proceed here (available only in French.)

Do you already have a myCANAL account? Log in here by entering your username (email address) and password.

How long do I have to wait before I can activate my myCANAL account?

After subscribing, you will receive an email within 24 hours from CANAL+ inviting you to activate your myCANAL account. You will also receive a welcome letter within 3 to 7 working days reminding you of the procedure.

I am not yet a subscriber. What do I have to do to get access to this service?

You can subscribe on your Apple TV or via your Salt customer account. After subscribing, you will receive a letter from CANAL+ with your subscriber number, inviting you to activate your myCANAL account. Find out how to proceed here (available only in French.)

I can't find my subscriber number. What should I do?

Follow this link: https://boutique.suisse.canalplus.com/retrouver-ses-identifiants-mycanal/

I forgot my myCANAL password. What should I do?

Click on this link: https://pass.canalplus.com/signin/forgot-password