Help Home Payment

How to get & pay your bill.

You can find all the information regarding your bill here.
Our recommendation is to pay your bill via direct debit.

How you get your bill.

The best way to get your bill is via email or eBill. To change the way you receive your bills, go to your profile in My Account and click on «Change bill delivery».

By email

Every month, we send you an email for the bill period just ended. This will give you the total amount due, the due date for payment and payment instructions.

You can also find the PDF of your latest bills 24/7 in My Account.

If you would like to receive your bill by email, please call us on 0800 700 500.

By eBill

If you have a PostFinance or Swiss bank account you can register for eBill to view and print your bills 24/7 from the comfort of your home or, if you're on the move, wherever suits you.

How do eBills work?
Go to www.ebill.ch or watch this video.

 

To set-up eBill

1. Log in

Log in to your e-banking or e-finance account.

2. Activation

Activate the eBill function.

3. Registration

Select "Salt Mobile SA Rue du Caudray 4" from the list of invoicing parties

Please note:
If you already use the eBill service to pay your Salt Mobile bills, make sure you configure the "Salt Mobile SA Rue du Caudray 4" sender a second time for your Salt Home subscription, following the procedure above. The Salt Mobile and Salt Home invoices are independent.

By post

If you would prefer to receive your bill by post, we totally understand.

Unfortunately, we will charge you for sending your bill by post because of the cost of paper and postage:

  • CHF 2.95/month for summary bills
  • CHF 5.–/month for detailed bills

Opting to receive your bill by email or e-bill will save money and paper.

How to pay your bill.

The best way to pay your bill is direct debit or eBill.

By direct debit

Direct debit is the simplest and most efficient method of paying your bills. More importantly, this service is free of charge. You no longer have to worry about your payments: the amount due is settled automatically each month. Direct debit can be set up with a bank or PostFinance account.
You are always in control: the payments are accessible at any time and can be contested within 30 days. Should you change your mind, direct debit can easily be cancelled.

Note

  • The direct debit will be effective from the moment you receive an invoice stating that the amount of the invoice will be debited from your bank or PostFinance account. Until then, please pay your bills as usual.
  • The form for Salt Home customers is different from the form for Salt Mobile customers. Ensure that you use the correct form (the form for Salt Home customers is available below).
  • If you already have activated the direct debit for your Salt Mobile subscription, you will need to fill out the form for your Salt Home subscription as well (available below).

Registration

Print the authorisation form, fill it out and send it to the address provided indicated.

By eBill

View your detailed bill in your e-banking system and then pay it online 24/7 from the comfort of your home or, if you're on the move, wherever suits you. With eBill, you just:

  • Log in to your e-banking/e-finance account.
  • Click on the eBill to open it.
  • Select the account to pay your bill from.
  • Authorise payment and specify the payment date.

How do eBills work?
Go to www.ebill.ch

 

To set-up eBill

1. Log in

Log in to your e-banking or e-finance account.

2. Activation

Activate the eBill function.

3. Registration

Select "Salt Mobile SA Rue du Caudray 4" from the list of invoicing parties

Please note:
If you already use the eBill service to pay your Salt Mobile bills, make sure you configure the "Salt Mobile SA Rue du Caudray 4" sender a second time for your Salt Home subscription, following the procedure above. The Salt Mobile and Salt Home invoices are independent.

Online payment on My Account

You can pay your bills with no additional cost and at anytime through My Account.
The following payment methods are accepted: VISA, Mastercard, Diners Club, Samsung Pay, Postcard, Postfinance and E-finance, TWINT.

You can find more information on TWINT and download it here.

Make a payment on My Account

  1. Go to My Account – Bills
  2. Click on “Pay now”
  3. Choose “Use another credit card” and click on “next“
  4. Choose your method of payment
  5. Follow the payment process.

Your bill will be paid immediately.

Online payments are the fastest way to reactivate your line if it has been deactivated.

By e-banking

Log in to your e-banking or e-finance portal and copy and paste this information from the payment slip on your PDF bill to make your payment:

Reference: 27694000000000000XXXXXXXXXC (this is an example). The reference number is unique to you and can be used to pay all your Salt Mobile bills.
Salt Mobile QR-IBAN: CH213000524349307421T
Payable to: UBS Switzerland AG 8098 Zurich
In favour of: Salt Mobile SA, CH-1020 Renens 1

Each bank has a slightly different payment procedure. Instruction guides for the major financial institutions are set out below for your reference. Banks may change their procedures and so we cannot guarantee the content.

UBS

  • Select ‘Payments’.
  • Enter the Salt Mobile QR-IBAN: CH213000524349307421T
  • Press on the ‘New’ button.
  • Enter the payee: Salt Mobile SA, Rue du Caudray, 4 CH-1020 Renens.
  • Enter the required information shown on your bill, namely:
    • the currency, the amount, the due date
    • the reference number
  • Click on ‘Pay’, then confirm your payment.

Credit Suisse

  • Select ‘Payments and transfers ’ and then ‘Pay a bill ’.
  • Select ‘QR-bill ’ and click on ‘Next ’.
  • Enter the payee: Salt Mobile SA, Rue du Caudray, 4 CH-1020 Renens.
  • Enter the required information shown on your bill, namely:
    • the Salt Mobile QR-IBAN: CH213000524349307421T
    • the amount, the due date, the currency
    • the reference number
  • Click on ‘Next ’ and ‘Send ’.

PostFinance

  • Select ‘Payment’ and then ‘Enter payment’.
    • Enter the Salt Mobile QR-IBAN: CH213000524349307421T
    • Click on ‘Domestic payment to CH213000524349307421T’.
    • Fill in the company name: Salt Mobile SA.
    • Fill in the reference number.
    • Fill in the amount, the currency, and the due date.
  • Click on ‘Next’ and then on ‘Send’ to confirm your payment.
At the post office

Payments can be made in any Swiss Post office

This payment method is only available if you received your bill by post. You should hand in the payment slip at the counter and make your payment.

If you received your bill by email, you should use one of our other payment methods (i.e.: by credit card, by e-banking).

Please note that a surcharge fee of CHF 4.45 applies for post office payments, and it will appear on your next bill.

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