Help Mobile Pay and Recharge

Pay and recharge

Bill

How can I receive and pay my bills?

You will find the various ways of receiving invoices and the payment methods on this page.

You can find all information about the details of your bill on this page.

I cannot find one of my bills. Can I get a copy?

You can access My Account → Bills and get your invoices and payment details for free.

To receive additional copies of the bill, please contact us.

An additional copy of the bill costs:

  • CHF 4.95 when sent by e-mail (up to 6 bills).
  • CHF 9.95 when sent by e-mail (for more than 6 bills).
  • CHF 9.95 when sent by post (up to 6 bills).
  • CHF 19.95 when sent by post (for more than 6 bills).

Copy of the account statement/account summary with invoice and payment details (dates, amounts, methods, etc.) costs CHF 9.95.

For more information on receiving and paying the bill, visit this page.

Is there a charge for invoice delivery?

eBills and bills delivered by e-mail are FREE.

Paper bills delivered monthly by post cost:

  • CHF 2.95/month for summary bills.
  • CHF 5.-/month for detailed bills.

For more information on receiving and paying the bill, visit this page.

Payment

How can I pay my bills?

You can pay via:

  • Direct debit
  • E-bill
  • Credit card in My Account
  • E-banking
  • Post offices with a BVR with reference number
  • Salt Stores

Check details on How you get & pay your bill

I paid my bill late. Will this cost me anything?

Make sure you always pay your bills before the 28th of the month. If you have received a reminder by SMS or by email, go to My Account, consult your bill and pay online. If you pay by automatic direct debit, make sure that your bank or post account has sufficient funds.

If you do not pay by the due date:

  • You will receive reminders after a certain period. We will charge you CHF 30.- for each reminder.
  • Should we still not have received payment, your connection will be suspended at a certain time. You will be charged CHF 50.- for this process.

Note: Even if your connection has been suspended, we can still send you reminders of CHF 30.- each.

PrePay

How can I recharge my PrePay balance?

You can recharge your balance at any time and from anywhere.

  • Online with a voucher PrePay recharge > Voucher
  • Online with a credit card PrePay recharge > Credit Card
  • In My Account with a voucher or a credit card
  • In a Salt Store
  • In our partners shop:
    Salt Points - SBB ticket machines - mobile voucher shops - K Kiosk, Naville and Relay stores - mobilezone stores - Coop stores, Coop Pronto, Coop City, Coop Bau + hobby - Migros supermarkets, Ex-Libris, Migros Sport XX, m-electronics, Do it + Garden Migros - InterDiscount - Fust - Denner - gas stations (e.g. Agip, Shell, Avia, Esso, BP) - Media Markt - Swiss post offices - many kiosks, restaurants and independent shops

If you have a voucher:

  • Enter #121*RECHARGECODE# or #121*RECHARGECODE#PHONENUMBER# (if you want to recharge someone else’s PrePay phone), without spaces and press the call button. The number must have the format 41781234567.
    Or
  • Recharge online via My Account using a voucher or a credit card.
How can I check my PrePay balance?

On your phone:

Your current balance will be displayed on your screen.

In My Account:

  • The details of your balance are also available in My Account.
I reloaded my PrePay account and my balance decreased significantly, although I made very few communications. How is this possible?

Please note that your mobile devices consume data, even if you are not actively using the Internet.
Since the daily PrePay rate of CHF 1.99 is charged, as soon as an Internet connection is established, the amount will be deducted from your balance on a daily basis, as long as Internet data remain active.

To avoid this, we recommend that you proceed as follows:

  • Disable mobile data and enable the functionality only when you actually want to surf the Internet.

    OR

  • Activate a one of our prepaid data packages.
    (As soon as the included data volume is exhausted, Internet access will be blocked and no additional costs will be incurred.

Can I convert my PrePay into a monthly subscription?

You can switch from PrePay to a monthly subscription anytime.

  1. Visit My Account → Offers.
  2. Under I want to migrate the following number select your PrePay number.
  3. Click on Migrate the selected number and follow the instructions.

No activation costs will be charged.