Protect: your mobile phone insurance
First-class device protection
Unexpected situations can happen — a drop, a spill, a moment of distraction. It’s never planned, but it can quickly disrupt your day.
That’s why we offer two simple options to protect your devices. With Protect or Protect+, you get fast and reliable support right when you need it most. No unnecessary delays, no complicated steps — just help that works.
Through our trusted partners, your device is in expert hands. Whether it needs a quick repair or a full replacement, everything is handled smoothly so you can get back to what matters, without the stress.
The most important advantages with Protect+:
✔ Unlimited claims.
✔ Battery replacement.
✔ Theft coverage.
✔ For iPhone: AppleCare Services integrated.
Protect your device with our premium coverage:
1) Apple devices: covered for as long as your insurance lasts. Android devices: warranty extended by 1 year beyond the standard period of 2 years.
2) Battery replacement if capacity drops below 80%.
Protect and Protect+ for iPhone includes AppleCare services:
In case of damage or theft, the following deductible might apply:
Unique invoicing together with your monthly invoice.
*The assurance can be revoked within the 31 days after the contract signature. The engaged fees will be refunded.
*The assurance can be revoked within the 31 days after the contract signature. The engaged fees will be refunded.
Fast help. Fair care. Full protection.
Warranty extension during
the duration of the contract,
from 1 year, to 3 years*
*Protect and Protect+
Frequently Asked Questions
What are Protect and Protect+?
Protect and Protect+ are our mobile insurance policies with worldwide coverage, providing fast and reliable assistance in the event of an incident. These are available when ordering a new device with a Salt Mobile subscription.
How can I submit a claim?
You can submit a claim directly via the dedicated portal.
Subscribers with Apple devices and a Protect or Protect+ subscription can contact Apple Support directly via https://support.apple.com/ or by calling the hotline on 0800 00 1853.
What should I do if I have an old Salt Care insurance contract (before 21 April 2026)?
If you hold an old insurance contract (contracted before 21.04.2026), please find our new general conditions from 01.01.2020 here after : Care, Care PROMO, Care Duo, Care Duo PROMO, Care Premium 2021, Care Premium PROMO, Relax, Relax Plus, Keep and Care, Care 2022, Care Premium 2022.
Will my insurance still be valid if I change my phone?
The insured device is the one purchased together with your Protect or Protect+ subscription.
If you buy a new device with your Salt subscription later and keep your Protect or Protect+ insurance, the coverage will automatically transfer to the new device, replacing the previously insured one.
How can I cancel my Protect or Protect+ option?
The Protect and Protect+ subscriptions are subject to a 24-month contract. You have the right to withdraw from your subscription within 30 days of activation.
Legal disclaimer:
Salt Protect is brought by bolttech Switzerland AG, Seefeldstr. 283 A, 8008 Zurich.
bolttech is a tied insurance intermediary of AXA Insurance Ltd, General-Guisan-Strasse 40, 8400 Winterthur, an insurance carrier authorised by FINMA. AXA Insurance Ltd is a subsidiary of the AXA Group.
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