Salt Home – installation tips and tricks

• Ensure that your services are active
• Handle the optical fibre cable carefully, as it is very fragile (absolutely avoid bending it or making right angles)
• Use only a cable supplied by Salt
• Ensure that the optical outlet port to which the optical cable must be plugged is the one that was communicated to you
• Verify that the connectors of the optical cable are properly plugged in.
• Concerning the use of Wi-Fi, you can find our tips & tricks on the dedicated page.

No internet - troubleshooting instructions

The following troubleshooting steps will help you to fix connection problems. We recommend completing all of these steps before contacting us when facing connection problems.

The following steps can be applied to solve common problems that cause the loss of the Internet connection (no device can establish a connection to the Internet, whether via Wi-Fi or Ethernet).

If your internet connection is working and you are experiencing problems with your Wi-Fi connection, please consult this dedicated page.

If you have queries regarding the connection speed, please visit this page.