Content: Your bill explained
Your bill explained.
Everything you need to know about your bill.
The bill period goes from the 10th of the month to the 9thof the next month. Payment is due by the 28th of the month. Sometimes you'll see pro-rata charges. These apply when you have activated or terminated a subscription during a bill period. They may also apply if you have activated certain options during the bill period and these are options for which we only charge for the days used. For example if you activate a subscription on the 20th of the month, we will only charge from the 20th of that month.
Page 1 shows your details, an overview of the charges, and when to pay (by the 28th of the month).
In this section you will find your new billing account number. As of now this number is your unique reference for all your interactions with Salt to ensure fast identification.
Your initial balance
When your invoice is issued, we will take into account all outstanding amounts and payments received up to the 9th of each month, which corresponds to your initial balance.
In case of payment in advance and overpayment, the balance will be in your favour and will be deducted from the total amount of your invoice.
Whereas in case of payment delay, the balance will be in our favour and has to be paid immediately in order to avoid additional fees.
Your monthly costs
Your costs for the current month (including VAT) are summarized in the total amount of your invoice.
Your monthly costs
Please pay the invoiced net amount (highlighted in green) by the 28th of each month at the latest.
Your payment slip and payment options
The amount on your payment slip is the amount to be paid by the 28th at the latest. Should there be an open balance in our favour, please pay it by using the payment slip of the corresponding invoice or alternatively online by credit card on My Account or in one of our Salt Stores.
Page 2 shows your subscriptions, usage, fees, discounts and adjustments.
Here you can find your monthly usage in Switzerland and abroad (calls, SMS, MMS, data and premium services).
Subscriptions & Options
The detail is provided for each of your lines, with the users name and the corresponding number.
Your subscription is usually billed for an entire month.
However, if you have purchased or changed a subscription during the bill cycle, you will be billed on a pro rata basis, except for certain options.
One-time charges and compensations
Eventual one-time charges and compensations indicated in this section are added on your billing account.
Page 3 shows all your usage, whether or not the costs are included in your subscription. If you get your bill by email, you get this automatically and it's free. If you get a paper bill, you can choose to have this detail for CHF 5.– a month.
You might see pro rata billing. In this case you are being billed for a subscription or option in proportion to the number of days you've used, so it will be less than the normal charge. You might see pro rata billing when:
- You buy a new subscription or option.
- You upgrade or change your subscription.
- You cancel your service.
In the first and last months of your contract, the monthly fee is charged pro rata. So if your subscription is CHF 40.–/month, and you join halfway through a month, you'll pay CHF 20.–.
For some options, like Zattoo, it's not possible to bill for part of a month. This means that in the first and last months you will pay a full monthly charge.
If you leave your voicemail box activated abroad, unanswered incoming calls which are redirected to your voicemail box will be charged, if you are in a country which is not included in your price plan or if the call volume included in your price plan is already consumed. You will see the charges both in the section «Calls received abroad» and in «Calls from abroad», as incoming calls are reaching your mobile phone abroad and then are redirected to your voicemail in Switzerland.
In the «Calls passed from abroad» section, your own calls to your voicemail box are displayed with the number 418607XXXX (XXXX being your number).
Example of a subscription not including roaming in France:
If you want to avoid these charges, you can add a roaming option for the country you are visiting (see salt.ch/en/roaming).
You can also decide to deactivate your voicemail when travelling (see https://www.salt.ch/en/faq/manage-my-subscription).
Emailed bills arrive sooner, always include full detail of your usage, you can pay online – and they're free.
Additional service charges, which you can find on your bill, are explained below.
|SIM card||CHF 59.- per new SIM card|
|Paper bill (summary)||CHF 2.- per invoice|
|Paper bill (detailed)||CHF 5.- per invoice|
|Reminder fees||CHF 30.- for the first payment reminder and up to CHF 75.- for each subsequent reminder|
|Suspension fees||CHF 50.- per Salt customer account|
|Payment fees||CHF 3.95 per payment ISR at Post Office counter|
|Bill payment fee||CHF 4.95 per payment made by contacting our Customer Service|