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Content: Your bill explained

Your bill explained.

Everything you need to know about your bill.

The bill period goes from the 10th of the month to the 9thof the next month. Payment is due by the 28th of the month. Sometimes you'll see pro-rata charges. These apply when you have activated or terminated a subscription during a bill period. They may also apply if you have activated certain options during the bill period and these are options for which we only charge for the days used. For example if you activate a subscription on the 20th of the month, we will only charge from the 20th of that month.

Page 1 shows your details, an overview of the charges, and when to pay (by the 28th of the month).

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1

Essential information

Including your account number – which you'll need when you get in touch.

2

When and how much to pay

All the details you need to pay us. This total does not include any outstanding bills from previous months. You should pay all outstanding bills to avoid being cut off.

3

Direct Debit

Avoid charges by receiving your bill via email and paying by Direct Debit.

4

Billing period

Your bill is from the 10th of the month to the 9th of the next month. You should receive your bill on or around the 20th, and payment is due by the 28th.

5

Unusual amounts

When you've used a subscription or some options for part of a month, we charge you only for the days you've used. But for some options, like Zattoo, it isn't possible to bill for part of a month. See the 'pro rata' tab for how this works.

6

Items explained

This shows what you've been charged for. For full details, see the 'charges' tab.

7

Outstanding bills

This shows bills from previous months that you still have to pay. You can check which bills have and haven't been paid at salt.ch/myaccount.

Page 2 shows your subscriptions, usage, fees, discounts and adjustments.

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1

Subscriptions and options

Normally covers a full month. But if you've cancelled or recently subscribed, you'll be charged only for the days you've used, although some options can't be charged pro rata.

2

Unusual amounts

When you've used a subscription or some options for part of a month, we charge you only for the days you've used. But for some options, like Zattoo, it isn't possible to bill for part of a month. See the 'pro rata' tab for how this works.

3

Mobile internet in Switzerland

The cost shown is for national data you've used beyond the allowance for your subscription.

4

Value-added services

Includes premium-rate numbers for calls and texts. Rates are set by the provider.

5

Roaming

This shows your usage outside Switzerland. The cost is for roaming beyond the allowance for your subscription. (When you're roaming, we charge for texts sent, data used, and outgoing/incoming calls.)

6

One-time charges

These might be for early cancellation or early renewal; the 'get started' option; summary or detailed paper copies of your bills; Gold or Platinum numbers; payment reminders; suspended numbers; refused direct debits; or for paying your bill at a post office or with a credit card.

7

Discount

Promotional or recurring discounts.

Page 3 shows all your usage, whether or not the costs are included in your subscription. If you get your bill by email, you get this automatically and it's free. If you get a paper bill, you can choose to have this detail for CHF 5.– a month.

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If your bill is for more than one number, you'll see a list of the numbers on page 1, and the details of each number's charges on page 2.

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1

Your numbers

Here you see all the mobile phone numbers included in your bill.

You might see pro rata billing. In this case you are being billed for a subscription or option in proportion to the number of days you've used, so it will be less than the normal charge. You might see pro rata billing when:

  • You buy a new subscription or option.
  • You upgrade or change your subscription.
  • You cancel your service.

Subscriptions:

In the first and last months of your contract, the monthly fee is charged pro rata. So if your subscription is CHF 40.–/month, and you join halfway through a month, you'll pay CHF 20.–.

Exclusive options:

For some options, like Zattoo, it's not possible to bill for part of a month. This means that in the first and last months you will pay a full monthly charge.

Emailed bills arrive sooner, always include full detail of your usage, you can pay online – and they're free.

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Please settle all overdue bills immediately to avoid administrative fees.

Page 1 shows your details, an overview of the charges, and when to pay (by the 28th of the month). Overdue bills are  itemised separately and included in the total amount due.

Your BVR payment slip will not specify a payment amount (see example below). This allows you to choose how much you pay of the total amount due. Payments made by BVR will be applied to the longest outstanding overdue amount.

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1

Lists 3 most recent overdue bills only.

2

Shows unpaid overdue amount/overdue balance on bill. May differ from original bill total.

3

Shows total of all overdue bills. May include overdue bills not listed above.

Additional service charges, which you can find on your bill, are explained below.
SIM card CHF 49.- per new SIM card
Paper bill (summary) CHF 2.- per invoice
Paper bill (detailed) CHF 5.- per invoice
Reminder fees CHF 30.- for the first payment reminder and up to CHF 75.- for each subsequent reminder
Suspension fees CHF 50.- per Salt customer account
Payment fees CHF 3.95 per payment ISR at Post Office counter